How Can I Create a Great Parent Experience as a Small Group Leader? - Life.Church Leaders

How Can I Create a Great Parent Experience as a Small Group Leader?

When you’re inside a LifeKids room, you’re focused on building relationships with the kids, keeping them safe, and helping them to learn. The customer service side of things is up to the Host Team and Guest Services, right?

Yes, it is! But you can continue to provide great customer service to parents and families, too, even from inside the LifeKids room. Watch this video and read below for tips on how to do it well!

Remember: “Every family, every time.”
Every parent wants to know their child is safe, their child will be seen and loved in a room full of other kids, and their kid will enjoy being at church—whether it’s their first time attending or they’ve been attending for years. That’s why individual, positive attention to kids and parents matters every time.

Remember: “What we say.”
The words we say to and in front of parents matter. Make sure the message you’re sending with your words is positive and encouraging. Here are some ways to do that.

Remember: “What they see.”
We’ve heard the old phrase, “Actions speak louder than words.” And this totally applies to providing great customer service to families! Here are things you can do that will offer a great experience to parents and families when they see you do them.

Talk through these discussion questions with your fellow leaders and LifeKids team to see what you can do to uniquely improve customer service for parents.

  1. What do you want parents to hear you say?
  2. What phrases do you never want a parent to hear you say?
  3. What are some things you’ve done to help reassure a nervous or worried parent?
  4. What do you hope parents see happening in your LifeKids room?
  5. What do you hope parents don’t see happening in your LifeKids room?
  6. How can you offer great customer service to parents during the week?